General 1000 XP XP-4 OEM Chain Guides Cam Timing Chain Adjuster Tensioner Guide
DO YOU MAKE A LIVING WORKING ON BIKES? ARE YOU A SHOP
OR DEALER? IF SO
CONTACT US ABOUT OUR DEALER PROGRAM THAT GIVES YOU DISCOUNTS ON EVERYTHING WE
SELL!
Payments: We accept
all forms of traditional and online payment methods available – Cash, MC, AMEX,
VISA, DISC, PayPal, Venmo, Cash App, among others. Payment can be made online or over the phone.
**Products we sell: At
BPRATV we sell parts from the best names in the industry. Unless otherwise stated, we will put the
quality of the parts we sell up against any other companies’ in the industry. Also, we stock the same parts from different
manufacturers so that when back orders occur like they have been for the last
year we have an alternate part to send that is the same quality. This
would be the ONLY reason your order might be slightly different when it
arrives. We NEVER sub a cheaper part EVER without contacting you and
offering you a partial refund. If you
want a certain brand part just ask (if part is back ordered this may cause a
delay on your order).
Returns: Please check
your order completely when you receive it and contact us if there is an
issue. 99% of problems can be easily solved without returning the
entire order. We accept returns within the first 30 days. If you are returning an order because buyer
“Changed Mind” it is subject to a 10% restocking fee plus a deduction for our
cost shipping the order to you. Orders
must be sent back 100% complete and all parts must be brand new, never
installed, in the original packaging to receive a refund for them. Once
items have been modified, installed, or used in any way they are not eligible
for return. It is the buyer’s responsibility to ensure returned parts
arrive to us in the same condition they were when they left our facility. For more info about returns see the eBay
Return Policy.
*Warranty: We stand
behind all parts we sell 100%. Everything we sell has been tested
hundreds if not thousands of times and when installed and tuned correctly they
work over 99% of the time. Part failures
happen, but it is rare that it is not due to being installed incorrectly. If after installation there is an issue
contact us for a warranty return. This product is NOT DIY. Over 99%
of people in the world are not qualified to build an engine, and it is the
responsibility of the person assembling and tuning the engine to make sure
everything works correctly. It requires special tools and has to be
done 100% correct. Many parts must be
measured down to .01”. We ALWAYS STRONGLY recommend
parts be installed by a qualified, experienced mechanic. Warranty does
not cover failure that is a result of improper installation, tuning, break in,
or misuse. STUD WARRANTY:
If for any reason a stud fails during use, not installation, we will
send a completely new stud kit. No other
parts or any labor are included, and it can not be converted to a refund or
discount on any order. Studs must be
returned to us for inspection first. ALPHA CUB WARRANTY: If your
Alpha Cub cylinder fails for any reason not related to installation, tuning,
break in, or misuse we will fix the cylinder free of charge. If it can not be fixed we will supply you
with a new one.
WE DO
NOT WARRANTY PARTS BASED SOLELY ON PHONE CALLS, EMAILS, PHOTOS, VIDEOS, WHAT
YOU READ ONLINE, OR WHAT ANOTHER MECHANIC SAYS IS THE PROBLEM. WE HAVE A VERY GOOD WARRANTY PROGRAM BUT FOR
ANY WARRANTY TO BE CONSIDERED THE PART(S) IN QUESTION MUST BE SENT BACK TO US
TO INSPECT. NO EXCEPTIONS.
Feedback: Positive
feedback is greatly appreciated. We have changed the way we do business
in response to customer concerns and receiving positive feedback when an order
goes the way it is supposed to is a huge help. If you do not feel we
deserve positive feedback just contact us and we will do what is needed to help
you feel as "positive" as possible about your experience. Also,
we want information from customers when their experience is less than desirable
so we know what areas need improvement the most. Please work with us and
we will ALWAYS work with you.